The general terms and conditions of the irenees.shop online store are compiled in accordance with the Consumer Protection Act (ZVPot-UPB2), the Personal Data Protection Regulation (EU GDPR), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications (ZEKom-1), based on the recommendations of the Chamber of Commerce and Industry and international codes for e-commerce and determine the conditions of purchase of products through the website. The irenees.shop online store is managed by Irena Cankar, ODD; throughout the site, the terms “provider”, “we”, “us” and “our” refer to Irenee's. We advise you to read the Terms and Conditions written below before using the online store. In addition to these terms and conditions, certain sub-pages or users may be subject to special terms and conditions or contractual terms.
The basic characteristics of the products, prices, including all taxes and other duties, as well as information on the method of payment and delivery are valid at the time of final confirmation of the order. In the event of a possible change in the delivery time, the buyer will be notified of the change in an appropriate and timely manner by e-mail.
All product prices are in EUR and do not include VAT. The provider is not a taxable person. The price of the product and the cost of postage are visible in the shopping cart before the order is completed. The purchase contract between the bidder and the buyer is concluded at the moment when the buyer confirms the order. By confirming the order, all prices and other conditions are binding and apply to both the bidder and the buyer. The customer receives a notification of all data on the submitted online order to the e-mail address specified in the shopping cart when entering their data. This message also informs about the estimated delivery time. If he does not receive it, there is a possibility that the customer has provided the wrong email address. In such a case, we ask the customer to contact us via the communication channels published below in the document. Promotional prices are valid from-until the date written at the reduced price.
The sales contract (i.e. the first electronic order status message) is stored electronically on the irenees.shop server.
The purchase contract between irenees.shop and the customer is concluded in the online store irenees.shop at the moment when irenees.shop sends the customer the first electronic message about the status of his order (with the title: confirmation of receipt of the order). From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer. The buyer is a person with the data as stated when placing the order. It is not possible to change customer data later.
The sales contract (i.e. the first electronic order status message) is stored electronically on the irenees.shop server.
METHOD OF PAYMENT
The provider allows payment by cash on delivery at home or at your local post office, proforma invoice, with Paypal, and with payment and credit cards, which are available in the form in the Cart. The order confirmation is stored in electronic form on the provider's server and is accessible to the customer at any time, as he receives it at his e-mail address.
The company is not registered as a physical store, so we cannot or should not offer customers a personal collection via the website of the ordered goods. The company also does not operate in cash, which means that you cannot buy products in person at the company's address. All information and instructions on how to make a purchase are available to the buyer in the Terms and Conditions, which are published on our website.
Postage can be included in the price, free of charge or separately clearly written. The buyer is informed of the amount of postage before confirming his purchase.
The buyer is obliged to pay the shipping costs upon receipt of the goods, except in the following cases:
An ongoing campaign that explicitly emphasizes free postage.
When otherwise stated for the item (postage included in the price).
ORDER OF GOODS
The order is possible through most communication channels (web to store, email address, phone, Facebook,…). If you change your mind about the purchase, let us know within one hour at the latest via any communication channel. All order information is stored with the provider.
PROCUREMENT PROCEDURE - PURCHASE
Registration is not mandatory, the customer can also place an order as a guest. The customer selects the item and adds it to the cart by clicking "Move to Cart" button. Click on the cart at the top right to enter the cart. You can correct the quantity in the cart or remove a specific item and click on the "Update Cart" button to confirm the changes.
If the customer has a coupon/discount code, he enters it in the box where "Coupon code" is stated and confirms it by clicking on the "Coupon" link. With one purchase, the customer can use only one coupon or code. The coupon is limited in time if it is explicitly written.
From the shopping cart, the customer goes back to the store by clicking on the "Continue shopping" button, or clicks on the "Continue to checkout" button and determines the method of payment and enters delivery information on the page entitled "Completion of purchase". The buyer must provide the required contact information, which we need to confirm and complete the order and delivery of the product. You must enter at least one valid email address. He can also add a comment if needed. The payment selection form is preceded by the delivery cost and the total purchase amount. The customer completes the purchase by clicking on the "Buy Now" button.
After placing the order, the customer receives an e-mail with all the necessary information about the purchase, delivery and instructions. The contract on the purchase of ordered items between the buyer and the provider is irrevocably concluded at this stage, at the same time the user can agree to use his e-mail address for marketing purposes (e-news) in accordance with the point of personal data protection.
LANDING PARTY PROCEDURE
The landing page is a subpage of the irenees.shop online store, where one product, group of products or one product in several versions is available on a single page. It is a more user-friendly, simple and transparent service, where the purchase is always made without registration. If the customer arrived on the landing page by clicking on the online ad, the purchase form can be reached by clicking on the "BUY" button. There are several such buttons available on the site, and the purchase process is listed in the Terms and Conditions.
The buyer decides on the method of payment. The same payment methods are available as in the irenees.shop store. Payment on delivery may incur additional costs due to the commission, of which the buyer is notified before the completion of the purchase. When choosing the option of payment by credit or debit card or the Paypal payment system, the appropriate forms are opened for the customer, where the customer enters the required information.
The customer then enters the required information for product delivery in the form. Information marked with an asterisk is required. For some products, an additional product feature, such as color, may be selected. The customer also enters the desired quantity of products.
The purchase is completed by clicking on the "Confirm order" button. At the same time, a new page with the purchase confirmation is opened for the buyer. The order confirmation, which also contains a hyperlink to our social networks, is sent to the buyer by the specified e-mail. A copy of the order confirmation is also sent to the company's internal email address and serves as proof of purchase.
In the event that we offer an additional discount for the product when purchasing our products, customers are reminded of the additional discount at the time of purchase after placing the order. In such cases, the placed order is temporarily suspended and the buyer can complete it by clicking on the additional offer. If the buyer does not complete the order, only the original order will be placed.
The user can cancel the order within one hour after placing the order by email or phone. Under the subject line, enter "Order Cancellation" in the email. In the content of the message, state: order number, name and surname of the buyer.
The contact e-mail address of the provider is email@example.com.
DELIVERY OF GOODS
In case the item is in stock, the goods will be shipped within 1-3 working days, the exact delivery date will be notified to the buyer via e-mail. In addition to the goods, the buyer receives any instructions and an invoice, which for some products is considered a warranty card. In the event that the goods are not in stock, the buyer will be notified of the changed delivery details within a working day. Information about the delivery person is visible to the buyer in the order confirmation, which he receives at his e-mail address.
WARRANTY AND USE
Items have a warranty if stated on the warranty card or invoice. The warranty is valid following the instructions on the warranty card and upon submission of the invoice. In accordance with the provisions of the Rules on goods for which a guarantee for faultless operation is issued (Official Gazette of the Republic of Slovenia, No. 14/12), products have a guarantee that the buyer can already purchase with certain items at the time of purchase extended at an additional cost. If there is no warranty information, the item does not have a warranty or the information is not known at this time. In the latter case, the buyer can contact the seller, who will provide up-to-date information. Warranty obligations are assumed by the seller. The warranty only applies to "hidden" faults that occur without the user's influence. The warranty does not apply if the seller determines that mechanical damage or contact with the fluid has occurred. The product is replaced with a new one in case the service or. repair not possible.
PROTECTION OF PERSONAL DATA
The provider undertakes to permanently protect all personal data of the user. The provider will use personal data exclusively for the purpose of fulfilling the order (sending information materials, offers, invoices) and other necessary communication such as e-news. Under no circumstances will the user's data be passed on to unauthorized persons. Your personal data will never be passed on to third parties, unless it is necessary to inform you about the delivery or resolution of complaints, ie in your best interest. The user is also responsible for the protection of personal data by ensuring the security of his username and password and the appropriate software (anti-virus) protection of his computer. The website uses the htpps protocol, which prevents the interception of personal data during the purchase.
RIGHT TO WITHDRAW FROM THE CONTRACT
Prior to withdrawing from the purchase, the customer may inspect and test the product to the extent strictly necessary to establish the actual situation. The customer may not continue to use the product if he withdraws from the purchase. It is considered that the message of resignation or. the product is shipped on time if the shipment is delivered before the 14 day return deadline.
Every buyer has the right to, in accordance with the applicable legislation, the current provisions of Articles 43, 43.a, 43.b, 43.c, 43.č, 43.d, 43.e, 43.f, 43.g of the applicable Of the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 98/04 114/06, 126/07, 86/09, 78/11, 38/14 and 19/15) (hereinafter: "ZVPot-1") in 14 from the receipt of the products, informs that he withdraws from the purchase, and in the message he states the necessary information about the purchase - e.g. name and surname, no. invoices, etc., on the basis of which the company can process his request. In accordance with the provisions of the said Act (paragraph 7 of Article 43.d of ZVPot), the buyer does not suffer any additional costs for the return of products, except for the cost of direct return of goods.
The consumer must return the goods to the seller no later than 30 days after the notice of withdrawal. We recommend that you notify us by email before returning or call us at the phone number to agree on the best method of return. The buyer who withdraws from the contract or order must return the goods undamaged in the original packaging and in the same quantity. In the event that it is established that physical damage has occurred to the goods, that the quantity does not match, the buyer is obliged to compensate the damage.
The possibility of returning products or withdrawing from the purchase does not apply in cases as determined by ZvPot-1 (paragraph 5 of Article 43 h), namely for distance purchase contracts. In the event of damage to the goods or destruction of the packaging, the value of the goods is reduced. The consumer is liable for a reduction in the value of the goods if the reduction in value is the result of conduct which is not necessarily necessary to establish the nature, characteristics and functioning of the goods. For damaged packaging (torn packaging, improperly packaged package), the trader can charge compensation of up to 20% of the value of the goods. The dealer will photograph each returned package, content and product with a camera as possible proof of the damage.
In the event of withdrawal from the contract, the company shall immediately or no later than 14 days after receipt of the notice of withdrawal from the contract return all payments received. The company shall return the payments received to the consumer by the same means of payment as used by the consumer, unless the consumer has explicitly requested the use of another means of payment and the consumer does not incur any costs as a result. The consumer cannot claim reimbursement of additional costs incurred if he has explicitly opted for a type of shipment other than the most affordable standard shipment offered by the company.
If the company has not fully fulfilled the obligation from Article 43.c of ZVPot, the deadline for withdrawal from the contract is three months. This period shall begin to run for the supply of goods from the day on which the consumer received the goods and for the provision of services from the date of conclusion of the contract. At the end of this period, the consumer's right to withdraw from the contract expires.
The cost of postage in the case of return in this case is borne by the buyer, but if it is a change and we send you the item back, the cost of postage is covered by irenees.shop.
If you want to withdraw from the contract, please send an e-mail statement and completed withdrawal form to IRENEE'S email: firstname.lastname@example.org, in which you state that you want to withdraw from contract. In your completed withdrawal form please indicate your name, physical address, phone number, email address, order number and which products you wish to return. The product Withdrawal Form is available here.
This statement can also easily be sent via our Contact Form and we will provide you with Withdrawal Form.
Seller Irena Cankar, ODD, does not allow personal return of purchased goods at the physical address of the company.
In accordance with the second paragraph 43.d of ZVPot, the company must return all received payments to the consumer who has exercised the right to withdraw from the purchase, immediately or no later than within 14 days after receiving the notice of withdrawal from the contract. However, in accordance with Article 43d (7) (d), the consumer shall bear only the costs of returning the goods in connection with the withdrawal from the contract, unless those costs are borne by the undertaking or the undertaking does not inform the consumer in advance. Customers are asked to read the instructions in the Terms and Conditions in the section "Right to withdraw from the contract".
REFUND OF PURCHASE
In sales contracts, the company may withhold the refund of payments received until the returned goods are received or until the buyer provides proof that the goods have been returned, unless the company offers the option to take over the returned goods. The purchase price will be refunded no later than 14 days after receipt of the notice of withdrawal or upon receipt of the returned product. The buyer determines the method of refunding the purchase price in the form he receives by e-mail. If none of the offered return methods is possible, the customer can contact us by phone or e-mail.
ENFORCEMENT OF ACTUAL ERROR
The buyer must inform us of any material error, together with a detailed description of it, at his own expense within the statutory period and at the same time allow us to inspect the item. The right to claim a material defect in an article is regulated in more detail by the provisions of the Consumer Protection Act.
Familiarization with the company's liability for material errors in accordance with Articles 37 and 37a, b, c, h of the Zvpot.
The seller must deliver the goods to the consumer in accordance with the contract and is liable for material errors in its performance. The error is real: if the thing does not have the properties necessary for its normal use or for marketing; if the thing does not have the properties necessary for the special use for which the buyer is buying it, but which was known to the seller or should have been known to him; if the thing does not have the properties and qualities that were explicitly or tacitly agreed or prescribed; if the seller has delivered a thing that does not match the pattern or model, unless the pattern or model was shown for notice only. The suitability of goods for normal use shall be assessed in the light of normal goods of the same kind and taking into account any seller's statements on the characteristics of the goods made by the seller or manufacturer, in particular through advertising, product presentation or indications on the goods themselves. The consumer may exercise his rights arising from a material defect if he notifies the seller of the defect within two months of the day on which the defect was discovered. The consumer must describe the defect in more detail in the error notice and allow the seller to inspect the item. The consumer may notify the seller of the defect in person, for which the seller must issue a certificate, or send it to the store where the item was purchased, or to the seller's representative with whom he has concluded a contract. The seller is not liable for material defects in the goods that appear after two years have elapsed since the thing was delivered. A defect in things shall be deemed to have existed at the time of extradition if it occurs within six months of extradition. The consumer, who has correctly notified the seller of the defect, has the right to require the seller to: rectify the defect in the goods or return part of the amount paid in proportion to the defect or replace the defective goods with new faultless goods or refund the amount paid. In any case, the consumer also has the right to demand compensation from the seller, and in particular reimbursement of costs of materials, spare parts, labor, transfer and transport of products arising from the fulfillment of obligations under the previous paragraph of this article. The consumer's rights referred to in the first paragraph shall expire two years after the day on which he informed the seller of the material defect.
The provider will contact the user via means of distance communication only if the user allows or only if it is necessary to make a purchase. Advertising, electronic and SMS messages are clearly and unambiguously marked as advertising messages, the sender is clearly visible, promotions and other marketing techniques are appropriately marked. The conditions for participation in them are also clearly defined. The possibility and method of signing up or unsubscribing from receiving advertising messages is clearly presented. The request of the user not to receive advertising messages will be respected by the provider.
The user agrees that when subscribing to the e-news, we periodically inform him about news on the site, news in the offer and promotions. The provider undertakes not to misuse or pass on the user's e-mail address to a third party in any way. The user can sign up or unsubscribe from receiving news from the provider at any time.
The contents of the irenees.shop online store, including data, product descriptions, graphics, technology, product images and other elements on the provider's website are the property of the seller Irena Cankar, ODD, and are protected by the Copyright Act and other copyright laws and regulations and may not be reproduced or used without prior express written notice permission of the seller Irena Cankar, ODD. Copyright infringers will be prosecuted accordingly. Photographs of products may, for various reasons, deviate slightly from the actual situation (they are symbolic), for example due to production changes over which the provider has no influence.
DELETION OF PERSONAL DATA
COMPLAINTS AND DISPUTES
The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty, to establish an effective complaint handling system and to make available a person with whom, in case of problems, the customer can contact by phone or e-mail. The complaint is submitted via e-mail to email@example.com. The appeal procedure is confidential. The bidder will acknowledge receipt of the complaint within five working days, inform the buyer how long it will take to process it and keep him informed of the progress of the procedure. The provider is aware that the essential feature of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably.
In accordance with legal norms, we do not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act. Irena Cankar, ODD, which as a provider of goods and services enables online trade in Slovenia, publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS). The platform is available to consumers at https://ec.europa.eu/consumers/odr/main/index.cfm.
That regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) number 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (ES) number 2016/2004 and Directive 2009/22/ES.
ADDITIONAL EXPLANATIONS REGARDING THE PURCHASE
According to the Code of Obligations, the buyer is obliged to take over the ordered package and pay the ransom. If the buyer of the ordered goods, which is sent by cash on delivery, does not take over in any case and is returned to the company's address after the waiting period at the post office for 15 days, it is NOT considered withdrawal from the contract, as the latter is still validly concluded and is a unilateral unannounced withdrawal of the buyer from the contract. If the buyer does not take over the package, this action causes financial damage to the company. In the event of non-acceptance, the buyer is therefore responsible for paying the costs of shipping and sending / returning products to the company, for which the seller will issue an invoice, which the buyer is obliged to pay because he did not terminate the contract.
The amount of the costs of unilateral withdrawal from the contract depends on the costs of shipping, packaging, administrative costs and will be charged in each case in accordance with the actual costs and good business practice. Irena Cankar, ODD, reserves the right to issue an invoice to the buyer who did not take over the package in the amount of the actual charged costs incurred by the unilateral termination of the contract by the buyer, and the buyer agrees that in such cases paid the costs no later than 7 days to the company's account.
These terms and conditions are regulated and interpreted in accordance with Slovenian law. The contracting parties hereby recognize the jurisdiction of the Slovenian courts. All contracts will be concluded in Slovene or English.
These terms and conditions enter into force on 5.04.2021.